Contact your web hosting provider and ask them for their
Primary and Secondary DNS server names. This should be something
like "NS1.THEIR-DOMAIN.COM" and "NS2.THEIR-DOMAIN.COM".
They may also give you a set of numbers commonly known as an IP
address for each of these names (255.255.255.255). These are not
necessary when using our control panel, just the host names.
Enter your domain name and password. Remember, your domain name
does not include "www.". If you do not remember
your password, please contact
us.
Click on the hyperlink entitled "NameServers".
Change the "Use" option from "Our
NameServers" to "Your Own NameServers".
On the "Custom NameServers" section in Row 1),
enter the Primary DNS Server name provided to you by your web
hosting provider. Do the same for Row 2) using the Secondary DNS
Server name. Rows 3 and 4 are for hosting companies that provide you
with a 3rd and 4th DNS server. In most cases rows 3 and 4 should be
left blank.
Click on the "Modify" button to save your
changes. *Please
note that any changes to your NameServer information may take up to
2 days before they take effect. The reason for this is that all
other DNS servers throughout the world need time to update or
propagate to the changes you make.
Please read our Control
Panel FAQ for more commonly asked questions.
Q)I'm getting an error message that says "Errors modifying
nameservers: Invalid attribute value". What does these mean? A) The host name you provided is invalid or not in the shared
worldwide DNS registry. More than likely the name you provided is
either misspelled or you used an IP Address instead of an actual
host name. Go back and check the spelling. Re-confirm with your web
hosting provider that the DNS server name you have is correct. Do
not use IP Address as a Host Name for a NameServer. If problems
persist, please contact technical
support.
Q)How long will it take for my changes to take effect? A) Any changes to your NameServer information may take up to
a 2 days before they take effect. The reason for this is that all
other DNS servers throughout the world need time to update or
propagate to the changes you made. If problems persists beyond 2
days, please contact technical
support. Be sure to provide us with your domain name. You may
also want to use our Live Help located to your left when available.
Q)Why have the changes I made just disappeared? A) You probably forgot to save your modifications. Make
certain to click on the "Modify" button to save any
changes you've made.
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