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Transferring a
Domain Name - FAQ
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How do I
transfer my domain to my web hosting provider?
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| You don't.
"Transfer" is the wrong term. Instead what you need to do
is to "point" your domain name to your web hosting
providers name servers. This link will show you exactly how to "Point
your domain name to your web hosting provider." |
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| How
do I transfer my domain name to you, from another registrar? |
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The process is
very simple but requires that the "Adminstrative
Contact" email address on your Whois
be valid. To check the Whois information associated with your domain
name, simply visit our Domain
Transfer Request Form and follow the directions.
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| What
is a Whois? |
| A
Whois
search or lookup will display the current registrant or contact
information for any registered domain name. Generally there are four
contacts for every domain name. The registrant, administrative
contact, billing contact and technical contact. For most, the person
registering the domain name should be all four. Our easy to use, web
based Domain
Name Control Panel allows you to change these contacts at any
time. Once you have logged in select "Contact Information"
to modify or change any of your contact information. |
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| Is
there a fee for transferring my domain name to you? |
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Transferring your
domain name to us is free. However after the transfer process is
complete, 1 year must be added to the current expiration date of
your domain name. The cost for this additional year is only 35 CYP and is billed to your credit card at the very end of the transfer
process.
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| May
I transfer my domain if it has already expired? |
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No. If your
domain name has already expired, then you must first renew your
domain name with your current registrar, wait a couple of days till
your Whois reflects your new expiration date, then initiate the
transfer. Our suggestion is to re-register your domain name with
your current registrar for the minimum term (1 year), then initiate
the transfer of the domain name to us. To see if you domain name
has expired, please refer to the Whois
results for your domain name.
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| Once
I transfer my name to you, does my time of renewal change? |
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Yes.
Once your domain name is transferred, we add 1 year to your domain
names current expiration date. There is no need to wait till your
domain name is about to expire.
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| Will
the Whois Information remain the same after I transfer it? |
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Yes. Unlike other
registrars whom make it near impossible to change contact
information, register.com.cy gives you full control over your domain
name. This means that once your transfer is complete, you may log
into our domain name control panel and change your contact
information at any time.
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| Is
there any interruption of service to my site during the transfer? |
| Generally not
since Name Server information (DNS) is transferred between
registrars. |
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| Will
I be able to change my Name Server Information after my domain has
been transferred? |
| Of course. Our
sophisticated domain name control panel allows you to modify every
aspect of your domain name. All free of charge. |
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| May
I transfer more than one domain name? |
| Sure you can.
If you have less than 5 domain names to transfer, we ask that you
please use our Domain
Transfer Request Form for each domain. For more than 5, please
contact our Transfer
Department so that we may streamline the process for you.
Remember, we're here to help you in every way possible. |
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| How
long does the transfer process take? |
| The entire process takes about 5 to 10 days. Once we start the transfer
process, you will receive an email from us and your current
registrar asking you to confirm the transfer of your domain name.
This confirmation is sent to the administrative contact email
address of your domain (see your Whois).
This is why it is imperative that your email address be valid prior
to initiating a transfer. Once your current registrar has notified
us that they have released your domain, we automatically charge your
credit card 35 CYP, add 1 year to your current expiration date, and
lastly send you an email containing a random password allowing you
to administer domain name. From that point on all your domain name
problems are solved. |
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The
Administrative Contact email address for my domain is not valid.
What do I do? |
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In
order to correct the problem you must contact your current registrar
and prove to them that you truly own your domain name. Some
companies such as Network Solutions require that you print a form
from their web site, get it notarized, then snail mail it to them
along with a copy of your drivers license. The may even ask that you
submit company letterhead stating you are authorized to make
decisions for your company. The process can be very lengthy and we
feel for those of you having to go through this.
If possible try looking for alternatives. Check to see if the
current admin contact email address used belongs to someone. If so,
try contacting them and ask if they would be willing to approve any
email confirmations that come their way on your behalf.
While there is no easy answer, every situation is different. Give
us a call or
email us if you find yourself stuck and we'll see what we can do
to help.
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